Order Status

Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. This does not apply to glaze and small tools: Back orders for glazes and small tools will be cancelled.

IMPORTANT ANNOUNCEMENT REGARDING GLAZE AND TOOL ORDERS
WE ARE UPDATING OUR WEBSITE TO SHOW ACTUAL PHYSICAL INVENTORY FOR GLAZES AND SMALL TOOLS.
EFFECTIVE OCTOBER 20, 2021, WE WILL STOP TAKING BACK ORDERS FOR GLAZES AND TOOLS.
We will also cancel all existing back orders for glazes and small tools. No one was ever charged for back ordered items.
Our website will be a live inventory of what we have in stock.
We will not create any future back orders for glazes and small tools. We apologize for any inconvenience this may cause.