Shipping, Returns
SHIPPING AND ORDER INFO:
Free Shipping Items
Simply look for the 
logo to enjoy free shipping on selected items throughout the store.
Not all items are free shipping. If you do not see the "Free Shipping" logo then shipping will be calculated at checkout.
Free shipping on small tools includes all of the USA including Alaska and Hawaii.
Free Shipping on Glazes also includes Alaska and Hawaii except for glazes that ship in pails and gallons.
GR FORMS 12" or larger are exempt from free shipping to AK and HI
Free Shipping Restrictions: Kilns, Wheels and other items marked free shipping is for the lower 48 only. We will have to calculate shipping for some items going to Alaska or Hawaii.
Extra charges may apply when shipping freight to hard to reach places such as islands, extreme rural areas, restricted access locations, and metropolitan areas such as NYC, Chicago, LA and North West.
Some manufacturers may have additional sur-charges.
Free Shipping does not apply to any international orders.
Returns / Shipping / Handling / Published Prices info Click Here
NOTE : Website orders have a $49.99 minimum.
SKUTT DROP SHIP TAX TO SOME STATES: Skutt items such as parts are drop shipped from the factory will have state tax added to these states Arizona California Colorado Indiana Maryland Massachusetts Michigan North Carolina New Jersey Pennsylvania South Carolina Texas Washington Wisconsin. If you are tax exempt in these states and need Skutt items please email us a copy of your exemption certificate when you order.
PLEASE DOUBLE CHECK YOUR BILLING ADDRESS. Your bank can put a hold on your funds for up to 7 days because of a billing address mismatch.
Kilns, Wheels and other equipment marked free shipping is for the lower 48 only.
Free Shipping on Glazes includes Alaska and Hawaii except for glazes that ship in pails and gallons.
Notes on shipping during freezing weather : Frozen Clay and Glazes We have to use our discretion as to when we can ship your clay to avoid it getting frozen. More info here: https://www.sheffield-pottery.com/Frozen-Clay-and...
>We do not ship wax resist when there is danger of it freezing.
CANCELLATIONS, RETURNS & ALLOWANCES
Returns due to Shortage and Damage: Shortages and damages must be reported to us within 48 hours of delivery. Exposed or damaged goods must be noted, and photographed.
Please photograph all 6 sides of the box and the interior. Save all packing until a resolution has been reached. Email your photos, sales order number, and the best way to contact you to sales2@sheffield-pottery.com
No credit will be given on merchandise returned without our authorization and invoice number.
No returns will be accepted after 30 days from delivery date.
General Returns:
-To return an item, it must be in unused condition in the original packaging.
-If merchandise is returned for any reason other than defect or error on our end, a 15% restocking fee PLUS shipping will be charged
-Free Shipping items that are returned will be charged for shipping in both directions.
Exposed or damaged goods must be noted and signatures of consignee and driver are required on the bill of lading for freight deliveries.
IF MERCHANDISE IS RETURNED FOR ANY REASON OTHER THAN DEFECTS OR OUR ERROR, A 15% RESTOCKING FEE PLUS SHIPPING WILL BE CHARGED.
To return an item , it must be in un-used condition in the original packaging.
NO CASH REFUNDS - CREDIT ONLY.
Cancellation Policy: All canceled orders will incur a 3% processing fee deducted from the refund. Orders of in-stock items may be canceled with no further fees before the order ships. After shipping, customers will be responsible for the processing fee, shipping costs, and possibly restocking fee. Custom equipment orders cannot be canceled after they have been processed. We cannot accept returns on any used equipment or kiln parts and electrical items.
DEFECTS OR OUR ERROR, A 15% RESTOCKING FEE PLUS SHIPPING WILL BE CHARGED. Free Shipping items that are returned will be charged for shipping in both directions.
To return an item , it must be in un-used condition in the original packaging.
Some direct shipped goods may be subject manufacturers restocking fee which may be greater than our 15 %.
NO CASH REFUNDS - CREDIT ONLY.
SHIPPING:
Shipping will be UPS ground in most cases
Shipping charges cannot be calculated by our system at this time: you will be able to select whether you want us to contact you with your total including shipping before charging your card or you can select that we go ahead and charge you the best possible shipping.
Brick Packing Fee: $0.75 per brick $5 minimum
Shelf Packing Fee: $15 per Shelf if UPS. 12% if shipping freight
Bisque Tiles: 12% packing fee on bisque tiles shipped from our location
Hydrobats: 12% Packing fee
We ship our UPS and Mail orders as quickly as possible, however if you need your order immediately, we do offer to ship your order by next business day for a rush fee of $10.00, plus the cost of expedited shipping.
DROP SHIPPED ITEMS:
Some items are shipped right from the factories. On those items, expect to see two charges on your credit card: one for the goods and one later when we are notified of the shipping.
There is a $49.99 minimum on internet orders.
Net 30 customers: There is a $50.00 minimum for house charge orders.
SHIPPING:
Most items on our website qualify for free shipping to the lower 48.
Most items will be shipped standard ground UPS. Some bulky or heavy items such as larger quantities of clay and equipment will need to be shipped by common carrier or by our delivery truck.
*Free shipping offers are restricted to the lower 48 states. Other restrictions may apply in some hard to reach areas such as islands, some metro areas, rural remote areas, and locations with restricted access.
PLEASE FEEL FREE TO GIVE US A CALL FOR FREIGHT ESTIMATE BEFORE YOU ORDER !
Inside/setup deliveryWe will unload the equipment and bring it inside. We will set up the equipment in its desired location. We will remove all packing debris. If a kiln with venting system is ordered we will mount the vent to the kiln and drill/modify the kiln for proper operation. We do not mount the wall-mounted vents. We do not cut holes in walls or ceilings. We will attach the vent pipe to existing duct-work. The duct-work must be in place at the time of the kiln installation and properly located so that the flex-pipe from the vent will reach it. We do not extend the building's duct-work to reach the kiln. We do not make any electrical hook ups.
SHIPPING CHARGES:
At Checkout the system estimates your shipping. Once in a while it comes in too high or too low or you may inform us of a special requirement to your address that may affect the cost but for the most part the shipping shown at checkout will be correct.
Trucking for Construction Clay
10-13 yard Dump Truck $100.00 per hour round trip $90.00per hour round trip (all day rate)
2-3 yard Dump Truck $60.00 per hour round trip $50.00 per hour round trip (all day rate)
PICKING UP ORDER IN PERSON:
If you Choose to Pick Up Your Order In Person, there will be 6.25% Ma State sales tax added.
Orders may be picked up Tuesday through Friday between 10:00 am. and 4:00 pm. when ordered at least 48 hours in advance.
TAX EXEMPT CUSTOMERS: IF YOU ARE A TAX EXEMPT ORGANIZATION YOU MUST EMAIL US A PDF OF YOU EXEMPTION CERTIFICATE
PAYMENT POLICY
New customer purchases are C.O.D. or Visa/Mastercard/Discover/Amex. Schools and organizations need a signed purchase order. Net 30 open accounts may be established by regular customers. For each month an account is past due, a 1.5 % finance charge will be assessed. All customers orders shipped by Sheffield Pottery trucks are subject to their state's sales tax (except those customers with a tax exempt certificate on file). Taxable customers within Massachusetts will be assessed 6.25% sales tax on their orders that are picked up or shipped via Sheffield Pottery Trucks, Common Carrier and U.P.S.
Published Prices
-PRICES: All prices are subject to change without notice. Schools and organizations that require firm prices on purchase orders, please call for current price listings. We welcome school bids
-We reserve the right not to honor any published prices or programs that are determined to be erroneous due to printing, electronic or clerical error.
-We are human and do make mistakes but we will never purposefully publish a false or deceptive price!
-The manufacturers of the equipment we offer, all reserve the right to change their prices and offerings without notice.
They usually try to give us some warning when a price change is coming but they are not required to.
-We will always be happy to confirm a price before you order... just give a call or email us.
BACK-ORDER POLICY
Items that are out of stock at the time of shipment are not back-ordered.
IMPORTANT ANNOUNCEMENT REGARDING GLAZE AND TOOL ORDERS
WE ARE UPDATING OUR WEBSITE TO SHOW ACTUAL PHYSICAL INVENTORY FOR GLAZES AND SMALL TOOLS.
EFFECTIVE OCTOBER 20, 2021, WE WILL STOP TAKING BACK ORDERS FOR GLAZES AND TOOLS.
PLEASE CHECK YOUR DELIVERIES CAREFULLY. Shortages and damages not reported to us within 15 days are not allowed. Exposed or damaged goods must be noted and signatures of consignee and driver are required on the bill of lading. No credit will be given on merchandise returned without our authorization and invoice number. No returns will be accepted 60 days after receipt of purchase. IF MERCHANDISE IS RETURNED FOR ANY REASON OTHER THAN DEFECTS OR OUR ERROR, A 15% RESTOCKING FEE PLUS SHIPPING WILL BE CHARGED. NO CASH REFUNDS - CREDIT ONLY.
Cancelled Orders: If you cancel an order after it has shipped you will be charged for the shipping in both directions.
PLEASE DOUBLE CHECK YOUR BILLING ADDRESS. Your bank can put a hold on your funds for up to 7 days because of a billing address mismatch. Thanks!
FREE SHIPPING does not apply to any international orders.
Free Shipping on Glazes includes Alaska and Hawaii except for glazes that ship in pails and gallons.
Equipment Sur-Charges: Kilns, Wheels and other equipment marked free shipping is for the lower 48 only. We will have to calculate freight for equipment going to Alaska or Hawaii.
Some restrictions and sur-charges may apply when shipping freight to hard to reach places such as islands and metropolitan areas such as NYC, Chicago, LA etc.
Notes on shipping during freezing weather: Frozen Clay and Glazes Note: we do not ship wax resist when there is danger of it freezing.
We have to use our discretion as to when we can ship your clay to avoid it getting frozen. This may slow the delivery of your order. Frozen clay is not ruined however. It can be wedged to get it back to usable condition.
Glazes that have been frozen can simply be thawed and mixed and they return to original condition. An immersion blender is the easiest way to remix pints of glaze.
DUE TO COVID THERE ARE SUPPLY CHAIN DISRUPTIONS AND SHIPPING DELAYS THAT ARE BEYOND OUR CONTROL.
WE ARE WORKING HARD TO GET YOUR ORDERS OUT AS QUICKLY AS POSSIBLE.
WE APPRECIATE YOUR PATIENCE BUT PLEASE EXPECT LONGER THAN NORMAL LEAD-TIMES.
IMPORTANT: CURBSIDE PICK-UP FOR CLAY: MUCH CLAY IS OUT OF STOCK AT THE MOMENT DUE TO HIGH DEMAND. PLACE YOUR CLAY ORDER ONLINE AND WE WILL LET YOU KNOW WHEN READY FOR PICKUP.
NOTE : Website orders have a $49.99 minimum order size. This does not necessarily mean it is free shipping. Only items with the free shipping logo are free shipping.
SCHOOLS: Please put the school name where it asks for "company name" at checkout. Tax will be removed when we process the order although it may show at checkout.
IMPORTANT ANNOUNCEMENT REGARDING GLAZE AND TOOL ORDERS
WE ARE UPDATING OUR WEBSITE TO SHOW ACTUAL PHYSICAL INVENTORY FOR GLAZES AND SMALL TOOLS.
EFFECTIVE OCTOBER 20, 2021, WE WILL STOP TAKING BACK ORDERS FOR GLAZES AND TOOLS.